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Head of Customer Success
Why this is a great job
If you’re looking for a functional leadership role where you’ll both be able to point to measurable results and drive strategic outcomes, this could be the role for you. FutureFit AI is helping folks navigate their careers and you’d be a key leader in that mission.
The nitty gritty
Company website: www.futurefit.ai
Location: There is a preference (but not requirement) for this role to be based in New York City or Toronto, with more flexibility in the short-term given the current nature of remote work.
FutureFit AI is on the verge of considerable growth and needs a customer-centric Customer Success leader on the team to not only shape the customer experience, but also build the whole Customer Success team and practice. Reporting to our COO, Taylor Stockton, this role will be critical in ensuring FutureFit AI customers are fully onboarded and getting the most value out of our product.
As Head of Customer Success, you will be front and center with our enterprise customers, taking them from pre-close of sale, through to onboarding, implementation, continued customer engagement, and renewal. You’ll establish trust quickly, listen intently, and empathize with the complex, unique, and sometimes customized needs of our customers. You’ll lead a team of 1 Customer Success Manager to start, and will determine how to structure and scale the overall Customer Success organization. If you’re looking for a role with growth potential, this is the opportunity for you!
Requirements: Please ensure your application includes a resume. There is also a preference for those who have experience in or a passion for education or the future of work.
Compensation & Benefits: You can expect a competitive early-stage startup salary commensurate with experience, as well as stock options, benefits, and unlimited PTO.
What You Bring
The Head of Customer Success role might be a good fit for you if:
You’ve scaled early-stage enterprise B2B (or B2B2C) SaaS startup customer success organizations successfully
You’ve previously built and led customer success teams
You have experience implementing complex, customizable software platforms for enterprise customers
You have worked closely with Product and/or Engineering teams in building out a feedback loop
You’re a natural problem solver – you’re constantly trying to optimize all situations
You’re humble, teachable, and eager to learn
You thrive in a dynamic, fast-paced environment
You love to communicate – you have an innate ability to establish high levels of trust with customers (especially at the senior-most executive levels)
You are excited about the responsibility to join our Leadership Team to contribute in setting the overall direction of the company