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Director, Community & Engagement
Why this is a great job
An important role at a really interesting edtech company.
The nitty gritty
Brainly is the world’s largest education marketplace, reaching over 100 million unique users monthly. Our mission is to inspire students to share and explore knowledge in a collaborative community. By taking on this challenge, you will support the continued development of the community at Brainly into the world’s best place for peer-to-peer learning. Our community is currently active in 35 markets around the world, and you will be responsible for strategically growing and engaging our community.
As our Director of Community and Engagement, you will lead, coordinate, and manage our global community development initiatives. Together with senior management and product leadership, you’ll shape our global community engagement strategy, define KPIs, set growth and engagement goals, and develop reporting to measure team success. Ultimately, you’ll be able to strategically build growth and engagement, while ensuring that our community is a safe place for students to learn.
Come help us scale one of the fastest growing and highest quality consumer learning brands. Brainly is a fun, unique company in a truly exciting phase of its growth.
What you will do:
Lead a team:
Determine standards and best practices across the community team, and roll out these standards strategically.
Mentor, guide, and recognize team members while fostering their career development.
Interview, hire, and train new members of the Community Team to expand the team’s geographic and strategic focuses.
Grow and engage a global community:
Define, optimize, and report on community growth and engagement metrics and KPIs.
Drive accountability across markets to meet or exceed growth and engagement targets.
Spearhead community-driven product development:
Gather and synthesize feedback from community associates, managers, moderators and users to inform Product and drive engagement and growth.
Keep up-to-date with compliance-related regulations and suggest enhancements where necessary.
Build early warning systems to aid in detection of problem trends and help develop long-range solutions including response procedures to reported compliance and/or online safety escalations.
Drive internal business communication and collaboration:
Facilitate cross-functional collaboration by developing deep relationships with key partners across the company and coordinating across teams (Product, Engineering, Design, BI, Marketing, Sr. Management) to execute community growth and engagement initiatives.
Partner with cross-functional teams to improve Community Standards enforcement, quality, reporting and tools
Work with product, engineering, and marketing teams on product roadmaps for community features and needs.
What you will need:
5+ years of experience building and growing online communities
4+ years of people management experience
Experience effectively communicating insights and ideas, verbally and in presentations
Crisis management skills, and an effective grasp of how to manage sensitive situations
Bachelor’s degree or equivalent relevant experience is required
Knowledge of Community Sift strongly preferred
Experience creating and standardizing best practices across a team
Understanding of Community ROI and value
A positive attitude and lots of curiosity
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