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Business Operations, Office of the CEO
Why this is a great job
Zapier may be patient zero in the remote work virus that’s sweeping startup land. If you think you could learn from the CEO that made that all happen (and built a high-growth profitable business along the way), take a good look at this role.
The nitty gritty
Company website: www.zapier.com
Who you’d be working for: Wade Foster, CEO & Co-Founder
Location: Some regular workday overlap with US Eastern and US Pacific
About Zapier
Zapier helps people across the world automate the boring and tedious parts of their job. We do that by helping everyone connect the web applications they already use and love.
We believe that there are jobs a computer is best at doing and that there are jobs a human is best at doing. We want to empower businesses to create processes and systems that let computers do what they are best at doing and let humans do what they are best at doing.
We believe that with the right tools, you can have big impact with less hassle.
We believe in small teams. Small teams are fast and nimble. Small teams mean less bureaucracy and less management and more getting things done.
We believe in a safe, welcoming, and inclusive environment. All teammates at Zapier agree to a code of conduct.
The Whole Package
Our distributed environment lets us work with the best people. You don't have to be located in the USA either. Some team members live in the United Kingdom, Thailand, India, Nigeria, Taiwan, Guatemala, New Zealand, Australia, and more! You just need the skills and drive to succeed in this role and the ability to work from anywhere.
We're looking for a new teammate in Business Operations to join the Office of the CEO at Zapier. Zapier’s on a mission to democratize automation. Over 3 million professionals already use Zapier to save more time, but there are millions more to reach. This role will work on a wide variety of company projects and making sure that the team delivers on its targets is key.
If you’re interested in growing your career at a fast-growing and profitable startup, then read on… We know applying for and taking on a new job at any company requires a leap of faith. We want you to feel comfortable and excited to apply at Zapier. To help share a bit more about life at Zapier, here are a few resources in addition to the job description that can give you an inside look at what life is like at Zapier. Hopefully, you'll take the leap of faith and apply.
Diversity and Inclusivity at Zapier
About You
You’re a skilled generalist. We’re looking for an internal consultant who can get up to speed quickly on a wide range of company projects. Deep experience in a particular space will be valuable, but you’ll be asked to stretch outside any single department in the company.We're looking for someone with 4+ years of experience as a consultant or entrepreneur. You’ll need to be effective in an unfamiliar area quickly and help set strategy. You also need to be able to transition quickly from big picture strategic thinking to tactical execution. This role will rely on you for both.
You believe relationships are critical to success. This role will be responsible for outcomes of projects but will have no direct-line manager authority. You need to be able to help teams deliver their best work and accomplish their goals without relying on org-structure authority. You'll influence through ideas, facts, and data.
You’re data-focused. Zapier is a data-driven organization and we need this person to help guide conversations. If you need data you should be able to self serve a lot of it and ask the data team well-formed questions when you need something deeper. If there’s no data person on the call, you should be the most data-comfortable person participating. You’ll be expected to be able to do your own reporting and analysis regularly, with support from the data team on the hardest problems. It’s ok if your tool of choice is excel or google sheets, but even better if you’re confident in data warehouse and data visualization tools like SQL (we use redshift), Looker, or similar.
You understand the importance of speed and iteration. You should have a bias for delivering work as fast as possible. Once you get feedback, you should be comfortable iterating (or even wholesale throwing out) your prior work in the face of new information. This team spends lots of time on new concepts so being willing to try new things in short periods of time is more valuable than perfecting things over longer time horizons.
You’re an excellent written communicator. We’re also a 100% remote team, and writing is our primary means of communication at Zapier, so this bullet appears in most jobs. It’s even more critical here. This role will often need to write company-wide communication on a mix of important and sometimes nuanced subjects. You need to be clear, concise, and understand that the reader’s time is more valuable than your own.
You’re solid at time management. You’ll juggle a variety fast-moving communications projects, and as a part of a distributed team, you’ll be trusted to work with minimal supervision. Process and organization will help you succeed in this role.
Things You Might Do
By definition, this role will have varying responsibilities. This is a list of some that have come up recently. You might do some or all of these types of things, but is not a comprehensive list and you may not do all of them.
Drive an internal company research project with external consultants, internal participants and stakeholders, and executive review.
Manage a cross-functional project initiative go to market
Dig into data to understand why a particular market segment is converting so well (or poorly)
Build deep understanding of the Zapier user journey (user funnel) and the User behavior on both sides of our marketplace. Then, help the projects that you’re working on pull the right levers.
Help the company make decisions around tools like when have we outgrown a particular tool? Or Should we consolidate competing tools around the company?
Own a company KR and help guide all the necessary internal and external resources needed to help improve it.
Help the company-wide OKR process run efficiently and effectively - teach OKR best practices, run monthly review sessions, etc
As a part of our All Hands Support initiative, help customers have the best possible experience with Zapier
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