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Umbrella
Business Operations/Chief of Staff
Why this is a great job
Elder care may not objectively be the sexiest space, but it’s a big market that’s getting a lot of attention right now. The founders of Umbrella are legit and it sounds like you’d learn a lot in this role.
The nitty gritty
About Umbrella
We believe in a world where technology can allow all of us to live independently, supported by our community, in comfort and safety.
Our first product is a ‘do-good’ marketplace that allows the community to pitch in and earn extra income.
We do all kinds of tasks in and around the home to make it easier to stay there — everything from raking leafs, to snow blowing, small household repairs, house cleaning, technology tutoring, and transportation to appointments.
The side effect of serving our customer is the creation of purposeful work for our communities. More than half of the people who work through Umbrella are themselves retired but want to stay busy and put their skills to work. Our Members and our Neighbors (what we call the the folks who do the work) form long lasting relationships through the process– sharing lemonade, lunch, and live music.
We think this is tremendously exciting, but it’s only the first step for the Umbrella.
If you think about the world from the point of view of the modern independent older adult — who is increasingly digital, and whose needs are changing and intensifying — we can flip the idea of the centralized, dehumanizing older adult facility on its head, to create a better life for the future ahead of us all.
About the role
You’ll work directly with Umbrella’s founders to take on all the things that need to get done. This means the important routine things (like HR, finance, operations) and random, complex things (insurance for our marketplace, crafting our pitch to working with Medicare Advantage plans, or selecting a site for our first remote sales/operations office, or creating a model to test our margin assumptions).
You’ll be “the wolf” for all the things that don’t have an owner today but need to get done.
In this role, you’ll have an extraordinarily high level of trust, an extreme “get it done” attitude, and believe no task is too small.
Ideally, you’ll have had a few years of experience solving problems, possibly in consulting or banking. We expect a successful candidate will stay in the role for ~2 years before taking a functional responsibility running a team, or having our help and blessing moving in to a different role somewhere else after having learned a ton.
We are looking for the following attributes:
Extraordinary attention to detail – the small things matter.
Strategic – you’ll be making decisions that matter.
Excel in fast paced environment with high ambiguity and rapid change needed – you make stuff happen.
Humility. No task is too small for anyone on our team. You’re ready to roll up your sleeves and do whatever it takes.
Work ethic. We have fun here - and part of fun for us is working hard toward an important goal.
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