Shift yourself
Know somebody who would be perfect for this role?
If they’re smart, forward this email and tell them to apply.
Want this job?
Apply here and mention onejob - they’ll be looking for you.
Client Operations Manager
Why this is a great job
If you’re looking for a way to prove your value to a business, taking on a role like this will give you all the opportunity you need. You’ll help customers tackle strategic challenges, collaborate cross-functionally within Shiftsmart, and have lots of opportunities to grow.
The nitty gritty
Company website: www.shiftsmart.com
Location: Anywhere, U.S.
We’re Shiftsmart - a Series A platform building the future of labor
We’re a rocketship. Last year we grew revenue by nearly 400% and users by more than 300%, and this year has been more of the same. Fast Company ranked us #28 on their 2021 Top 50 Most Innovative Companies list and we are #280 on the 2021 Inc. 5000 ranking of the fastest-growing private companies.
Our Series A ($17M, Jan 2020) features top-tier investors such as Mark Cuban, Softbank, and Perot Jain.
We’re global. Our platform powers the modern workforce with >400,000 workers in 50+ countries and customers that include the likes of Google, Deloitte, McDonald’s, and Facebook.
We’re growing. We’re a remote friendly team with 50+ team members across North America, and looking for rockstars like you to help write our next chapter.
Why Shiftsmart?
We’re building the future of labor. Our platform powers the modern workforce with >400,000 workers in 50+ countries and for customers that include the largest and most recognizable brands in the world, such as Google, Facebook, McDonald’s, and Deloitte.
Join a rocketship. This is a unique opportunity to join a rapidly scaling business where we expect you to build - often beyond what might be expected of you elsewhere.
Be an owner. Join a team who are growing this business as their own, and are inspired by the idea of empowering our customers and our partners in every market where we operate.
Captain your career path. Live, work, and breathe in an environment with limitless opportunities for growth, both professionally and personally.
Become a world class operator. We will mold you into a world class operator, and are dedicated to helping you master that skillset for life here and beyond.
This role matters because:
Our company provides recognized brands and strategic enterprises with access to a flexible and distributed hourly workforce. We are seeking a mature, talented individual with an owner orientation to execute the Customer team’s ambitious growth strategy by launching closed deals and growing existing clients. In this capacity, you would act as a single-threaded owner for generating momentum within our most important and dynamic customers.
You are a great fit for this role if:
You love being the engine of bold ambitions. You eat Big, Hairy, Audacious Goals for breakfast. You are organized, self-reflective, and skilled at building working relationships across a range of stakeholders, from frontline staff to executives. You are capable of thinking strategically but are unafraid to confront the details, wherever they can help you succeed.
You have 3+ years of experience in an analytical role (e.g. strategy consulting, high-growth startups)
You are committed to our mission of empowering the modern workforce with technology
You enjoy delivering great results, solving problems through first principles thinking, and finding the simplicity on the other side of complexity – often using a data-driven lens
You have a bias for action, especially when the going gets tough, and relish creating order from chaos
You have excellent written and verbal communication skills across all levels of an organization
You have generated valuable insights for yourself and others through tools like SQL, Tableau, or Alteryx
This role works closely with:
Reports to: VP, Customer Success
Managing: A future team of talented Customer Analysts
Collaborating with: Almost everyone! (Customers, Sales, Marketplace Ops, Growth, Product, Legal)
P.S.
Shiftsmart is also hiring immediately for the following roles: