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Snackpass
Operations and Launch Manager
Why this is a great job
It’s an entrepreneurial role at a young company with plenty of opportunities for advancement.
The nitty gritty
We launched Snackpass last fall at Yale, where we got over 80% of the campus in just two months. Since then, we've replicated our success at Brown and are launching 4 new campuses this August. Our plan is to get to 100 campuses in 18 months and, from there, expand to the surrounding cities.
Unlike most other food-ordering apps, we focus on pickup. Not only is the takeout market 5x greater than delivery, but usage is much greater: our users Snackpass breakfast, lunch, and dinner on a daily basis.
The restaurant industry is moving towards order ahead — see Chipotle, Starbucks, Sweetgreen, Shake Shack. However, the app every one will use in the future will be an aggregator of all local restaurants rather than a single restaurant. Snackpass is that app.
Social is our sauce. Our users tell us that Snackpass is the most fun way to order food — that other food apps feel formal and boring in comparison.
We are currently assembling our founding team and looking for an operations manager to help scale Snackpass across the country 🚀
Job Description
We are looking for an Operations Manager to build and execute processes for our campus-to-campus expansion — from the planning stages to the launching stages and everything in between.
Many challenges arise when combining a digital marketplace with real-world edge cases. The Operations Manager will find solutions to these challenges and create processes necessary for scaling. The Operations Manager will also be responsible for forming strategic partnerships with student organizations, recruiting ambassadors and executing marketing campaigns --doing whatever it takes to achieve viral growth on campus.
We plan on launching 100 campuses in the next 18 months. The Operations Manager will be working directly with the founders to create and execute our operational and launch playbook.
What we're looking for
Highly motivated and self-managing
Excellent communication skills and willing to put the needs of the team first
Organized, thorough and attentive to detail
Good taste in design and visuals
Creative and outgoing
Organized af
What You'll Do
Coordinate logistics in multiple regions nationwide regarding restaurant and user acquisition, photography, sales, and setup
Build systems to streamline manufacturing, printing, distributing and shipping inventory and signage
Use internal tools to create stores, menus, promotions and users
Talk with customers and merchants, address issues and ensure a high standard for customer experience
Organize accounting to help project unit economics, user acquisition costs and revenue
Travel and launch new campues
Form strategic partnerships with student organizations and recruit ambassadors
Develop and execute marketing launch plans
About us
Snackpass is a product that we built for our friends. And we want to keep building it with the same love and silliness.
Snackpass is a social experience. It feels like you're getting food with your friends, even if you're not physically with them.
We're looking for someone who wants to build this kind of product with us as we scale from 10k customers at Yale and Brown to 200k customers at SF, Michigan, Boston and beyond.
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