*Special Rihanna Edition*
Hey folks, interrupting your regularly scheduled programming to bring you a time-sensitive job opening at a startup that’s help our elderly population survive and thrive during the time of COVID-19. If you want to help, read on…
What is the job?
Operations Partner at Umbrella
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Why this is a great job
Are you worried about your parents, grandparents, and our elderly population in general during the time of COVID-19? This is a role where you can have a big, immediate impact on their health and well-being. If you’ve scaled CX, Ops, or logistics teams and are looking for a challenge, reach out - we need you.
The nitty gritty
Company website: askumbrella.com
Who you’d be working for: Lindsay Ullman, CEO + Co-Founder
Location: NYC
Investors: Thrive Capital, Collaborative Fund, Inspired Capital, Box Group, and more.
Umbrella, the platform that helps seniors age in place, is rapidly scaling our operations to support the millions of seniors who will need grocery and medication delivery to stay safe at home in these next few months.
We are scaling quickly to meet this urgent need and are looking for an operations leader to help make it happen. We are expecting this to be a 1-2 month "tour of duty" where you'll be able to have a profound impact on the lives of seniors and others who are most vulnerable to the COVID crisis. Doing this job well will save lives.
This is an ideal gig for someone who can take a sabbatical from their current company or who is in between roles, with the possibility of extending into a longer term role.
What you'll be doing:
Figuring out how to scale our customer support operation to meet the rising demand
Setting up the systems to place and track orders most efficiently. We fulfill requests through online grocery delivery companies we are partnering with, as well as a growing base of volunteers.
Setting and managing to quality metrics, so we can quickly triage challenges and deliver on a great customer experience during a really stressful time for the population we serve
We're looking for:
Experience scaling customer experience, operations, or logistics teams
Team leadership: you're able to inspire and motivate teams in high-stress environments and keep them focused on the mission
Analytical approach: you'll identify the core metrics to track and use those to triage issues as they arise
Ruthless prioritization and speed: this is a situation where "done" is far more important than "perfect." You have been in a role where you've had to figure out the few most important things to do and left everything else on the cutting room floor -- for example, on campaign, at a rapidly scaling company, or a military role.
Ability to commit at least 2 months // willingness to help us find a replacement if the need extends longer than 60 days and you're not able to extend
High energy and a great attitude: this is an extremely challenging time but we are in a position to help a lot of people. You're energized by that and ready to enthusiastically dive in.
Able to work extended hours, including nights and weekends
Know someone that would be perfect for this job? Share this post and tell them to reach out - let’s find someone who fits the bill.