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Chief of Staff
Why this is a great job
This role has all the hallmarks of a solid CoS position. While insurance isn’t the sexiest industry (sorry, insurance people!), it’s massive and there’s a lot of opportunity for improvement. With great backers like Bain Capital Ventures and True Ventures, this seems like a good bet for your next step.
The nitty gritty
Company website: www.himarley.com
Location: Boston
Who you’d be working for: Mike Greene, CEO
Hi Marley is a purpose-driven SaaS platform built for the insurance industry by people who know and love insurance. Designed to enhance customer trust and loyalty, Hi Marley enables hassle-free communication between the policyholder, insurance carrier and partners through a conversation SMS platform helping delight policyholders and achieve faster time to resolution. The platform uses industry-leading analytics to generate meaningful insights - enabling carriers to drive positive outcomes. Hi Marley has flexible APIs and requires zero integration to get started.
As Chief of Staff, you’ll play a key role working closely with our CEO, VP of Operations and Hi Marley’s leadership team to ensure a laser focus on executing Hi Marley’s top priorities and running and continually improving Hi Marley’s management operating system, objectives and key results and our most strategic initiatives.
What You'll Do:
Organize and facilitate weekly staff meetings, ad hoc strategic meetings and quarterly offsite and planning meetings with the leadership team and other internal partners with content, agenda, preparation and oversight of deliverables
Manage Hi Marley’s OKR process with leadership team stakeholders to ensure Hi Marley develops annual and quarterly OKRs to achieve our vision
Collaborate with leadership team to develop, monitor, and report on Hi Marley’s quarterly and annual OKRs
Partner with Hi Marley leadership team to extend the OKR framework throughout the company with departmental and individual OKRs
Be the voice of the leadership team to ensure effective cascading communications
Help drive data driven presentations for the leadership team in both internal (e.g., All Hands) and external engagements (e.g., business development, investors)
Draft and review communications on behalf of the CEO – including email communication, social media, internally and externally facing content
Support the CEO and leadership team in evaluating and researching strategic opportunities and proposals
Lead special projects critical to Hi Marley
Lead regular competitive analysis and updates
Own and organize Board of Director meeting preparation and materials
Prepare and track action items from board meetings
Partner with leadership team around quarterly investor updates for distribution
What We’re Looking For:
Experience partnering with the CEO or other C-level executive in a fast-scaling SaaS company
5+ years of experience as a start-up Chief of Staff or similar role such as strategic consulting, sales ops, project management
You are a strong facilitator and able to run meetings and workshops with executive teams
You are a great listener and able to understand, ask the right questions and break down complex problems into logical solutions
Ability to communicate complex ideas effectively - verbally, in writing, and in creating effective board-level presentations
You have a strong ownership mentality and are able to figure out things independently
You are extremely organized, structured and accountable
You have excellent listening, negotiation and executive level presentation skills
You are a SaaS savvy person, keeping up to date with news about the industry, events, thought leadership in the space, bringing speakers to the company, etc
Understanding of B2B SaaS and/or Insurance is a plus
Bachelor's degree required
Thanks for reading! Have a great weekend.