Thunderbolts and lightning
Before we get into today’s role (which is an electrifying one, if we do say so ourselves, we’ve got two quick items of note:
This week, we published the second edition of the S-1 Club, covering Vroom’s IPO, alongside Mario Gabriele of the Generalist, Tanay Jaipuria of a16z/HBS, Jon Hale of Mott Macdonald Ventures, and a mystery contributor. Since we posted our analysis, Vroom is up 100%. Coincidence? Yeah, probably. But check it out here.
A VC friend of onejob’s is hosting an event where founders pitch jobs at their startups directly to talented (and completely anonymous) operators. This one’s aimed at candidates in New York, especially engineers and designers. Check it out here, if you’re interested (pw: Discreet)
Now, onto the show…
Know someone that would be perfect for this role?
If they’ve got a shortcut for everything, forward this to them and tell them to apply.
Want this job?
Apply here.
What is the job?
Biz Ops at Zapier
Want more great jobs?
Subscribe to onejob premium today
Business Operations
Why this is a great job
Zapier has become one of those companies that everyone (and many companies) rely on to make their lives run more smoothly and be less annoying. If you want to help Zapier run more smoothly, this biz ops role could be for you. Plus, it doesn’t hurt that, as a fully remote org, they’re likely weathering the COVID WFH transition much better than most other companies you might be applying to right now.
The nitty gritty
Company website: www.zapier.com
Location: Remote
We're looking for a new teammate in the Business Operations department. Zapier’s on a mission to democratize automation. Over 3 million professionals already use Zapier to save more time, but there are millions more to reach. This role will work on a wide variety of company projects and making sure that the team delivers on its targets is key.
If you’re interested in growing your career at a fast-growing and profitable startup, then read on… We know applying for and taking on a new job at any company requires a leap of faith. We want you to feel comfortable and excited to apply at Zapier. To help share a bit more about life at Zapier, here are a few resources in addition to the job description that can give you an inside look at what life is like at Zapier. Hopefully, you'll take the leap of faith and apply.
Diversity and Inclusivity at Zapier
Zapier is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce.
About You
You’re a skilled generalist. We’re looking for an internal consultant who can get up to speed quickly on a wide range of company projects. Deep experience in a particular space will be valuable, but you’ll be asked to stretch outside any single department in the company. We're looking for someone with 4+ years of experience as a consultant, in software, or as an entrepreneur. You’re more likely to be successful in the role with more experience navigating different areas of the business. You’ll need to be effective in an unfamiliar area quickly and help set strategy. You also need to be able to transition quickly from big picture strategic thinking to tactical execution. This role will rely on you for both.
You have credibility with our product and engineering teams. Our Biz Ops team is a collection of generalists who can work across the organization, but we also have a T-shape to our experiences that complement each other. We’re currently looking for candidates who will have credibility with our EPD (Engineering, Product, and Design) org. You need a strong understanding of how engineering teams operate and how to effectively communicate with this area of the organization in particular. A former Engineer, Engineering Manager, PM, etc who has learned to think more holistically about the business is the most obvious route to this credibility, but not the only one.
You believe relationships are critical to success. This role will be responsible for outcomes of projects but will have no direct-line manager authority. You need to be able to help teams deliver their best work and accomplish their goals without relying on org-structure authority. You'll influence through ideas, facts, and data.
You’re data-focused. Zapier is a data-driven organization and we need this person to help guide conversations. If you need data you should be able to self serve a lot of it and ask the data team well-formed questions when you need something deeper. If there’s no data person on the call, you should be the most data-comfortable person participating. You’ll be expected to be able to do your own reporting and analysis regularly, with support from the data team on the hardest problems. It’s ok if your tool of choice is excel or google sheets, but even better if you’re confident in data warehouse and data visualization tools like SQL (we use redshift), Looker, or similar.
You understand the importance of speed and iteration. You should have a bias for delivering work as fast as possible. Once you get feedback, you should be comfortable iterating (or even wholesale throwing out) your prior work in the face of new information. This team spends lots of time on new concepts so being willing to try new things in short periods of time is more valuable than perfecting things over longer time horizons.
You’re an excellent written communicator. We’re also a 100% remote team, and writing is our primary means of communication at Zapier, so this bullet appears in most jobs. It’s even more critical here. This role will often need to write company-wide communication on a mix of important and sometimes nuanced subjects. You need to be clear, concise, and understand that the reader’s time is more valuable than your own.
You’re solid at time management. You’ll juggle a variety of fast-moving communications projects, and as a part of a distributed team, you’ll be trusted to work with minimal supervision. Process and organization will help you succeed in this role.
Things You Might Do
By definition, this role will have varying responsibilities. This is a list of some that have come up recently. You might do some or all of these types of things, but is not a comprehensive list and you may not do all of them.
Drive an internal company research project with external consultants, internal participants and stakeholders, and executive review.
Work with our Zapier Labs teams on launching an alpha/beta product to market
Dig into data to understand why a particular market segment is converting so well (or poorly)
Build deep understanding of the Zapier user journey (user funnel) and the User behavior on both sides of our marketplace. Then, help the projects that you’re working on pull the right levers.
Help the company make decisions around tools like when have we outgrown a particular tool? Or Should we consolidate competing tools around the company?
Own a company KR and help guide all the necessary internal and external resources needed to help improve it.
Help the company-wide OKR process run efficiently and effectively - teach OKR best practices, run monthly review sessions, etc
As a part of our All Hands Support initiative, help customers have the best possible experience with Zapier
About Zapier
Zapier helps people across the world automate the boring and tedious parts of their job. We do that by helping everyone connect the web applications they already use and love.
We believe that there are jobs a computer is best at doing and that there are jobs a human is best at doing. We want to empower businesses to create processes and systems that let computers do what they are best at doing and let humans do what they are best at doing.
We believe that with the right tools, you can have big impact with less hassle.
We believe in small teams. Small teams are fast and nimble. Small teams mean less bureaucracy and less management and more getting things done.
We believe in a safe, welcoming, and inclusive environment. All teammates at Zapier agree to a code of conduct.
The Whole Package
Location: Some regular workday overlap with US Eastern and US Pacific
Our distributed environment lets us work with the best people. You don't have to be located in the USA either. Some team members live in the United Kingdom, Thailand, India, Nigeria, Taiwan, Guatemala, New Zealand, Australia, and more! You just need the skills and drive to succeed in this role and the ability to work from anywhere.
Thanks for reading this far. If you’ve made it all the way through, chances are you’re looking for a job. Here’s a secret: onejob premium is the best place for talented operators to find their next gigs at under-the-radar startups. Subscribe below if that sounds like you: