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Operations
Why this is a great job
Get in early and define the scope of your job. Ambitious and want to take on a big role? This could be it. (The founder says that this could be a COO/co-founder role or just an operations coordinator role, depending on the candidate)
The nitty gritty
The Operations Manager / Director of Operations will be responsible for the logistics and the day-to-day management of the Postworthy marketplace. This involves technical oversight (no coding), process management, and customer + user communications.
Additionally, the Operations Manager will work with senior leadership to aid in strategic growth plans. Our ideal candidate is enthusiastic about startups and learning the best ways to provide great services and build a lean organization.
The role will be cross-functional, involving logistics, data management, and marketing. The role can also be fully or partially remote.
Responsibilities:
Manage, monitor, and maintain all current Postworthy systems.
Support customers and influencer (users) with their needs using the platform.
Communicate learnings and updates on the product to partners.
Work to manage third-party relationships.
Establish accountability protocols for both internal and external projects and business functions.
Use learnings to contribute to the product’s future functionality and feature set.
Requirements:
Familiarity with email automation and commerce platforms
Ability to evaluate and learn new SaaS products quickly.
Solid understanding of capturing and contextualizing all marketing and platform metrics.
Database and record management.
Fluent in Shopify + Zapier.
Limited coding ability is a plus (HTML, javascript)
Availability during business hours daily, connection to high-speed internet, and the ability to take phone calls during those hours.
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