Ye olde general store
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Business Operations
Why this is a great job
If you think small businesses are (and should be) the backbone of the American economy, and if you want to have a lot of ownership over your work, this could be the perfect role for you. The team is top notch and this is a gigantic opportunity - what are you waiting for?
The nitty gritty
Company website: getmainstreet.com
Who you’d be working for: Danilo, Co-Founder/CEO
We are seeking a highly organized and motivated individual to lead our business owners from initial training to $500,000 in revenue by year one. In this role, the success of Main Street's business owners is your success. You'll oversee strategy and be directly responsible for owner NPS, owner revenue goals, and their time to first dollar in revenue. In supporting our owners, we expect you to be traveling for the job.
What you'll do...
Product Operations: Builds scalable processes with an eye towards productization in concert with our product team.
Key Metric Goal: reduce time spent internally per owner.
Training Operations: Reduce the time to launch for our 40+ owners through our training platform.
Key Metric Goal: reduce time from contract signed to training complete.
Support Operations: Build an ongoing relationship with 40+ members and find a way to make sure Main Street and HQ Vendors continuously support them.
Key Metric Goal: Owner NPS
What you've previously done…
3+ years at a high growth startup in an operations role
1+ year experience as a coach, mentor, trainer or TA
Started something from scratch [bonus if you've run your own small business]
Who you are... (role fit)
Extremely organized and metrics-driven
Biased towards building scalable and repeatable predictable processes
You have wide ranging empathy skills and are a strong written and spoken communicator that can own a room and be the local face of Main Street
Who you are ...(cultural fit)
You want to work with the best people you can find on hard problems as fast as you can
Self-driven, growth-focused, hungry for success, and have a growth mindset
You know that good is better than perfect and want to build something at lightning speed
You eliminate ambiguity by figuring things out and adding process
You're always getting better at 2-3 things, and you have plans in place to do so
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