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Chief of Staff at B Capital
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Before we get to the role at B Capital, we wanted to give you a sneak peek into onejob health, our new weekly newsletter focused on careers in healthtech. We sent out our first issue this week, which included an interview with Imran Cronk, Founder & CEO at Ride Health. We’ve included an abbreviated version of the interview below.
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Now on to the interview…
Imran Cronk, Founder & CEO of Ride Health
Ride Health partners with healthcare organizations and transportation providers to manage transportation benefits, strengthen enterprise transportation programs, and drive intelligent transitions of care. They recently raised a $6.2M seed round from Activate Venture Partners, Newark Venture Partners, and others.
onejob health: How did you decide to start Ride Health and what are your plans for the next year?
Imran: Five years ago, I wrote an article for The Atlantic about transportation barriers to care. The article was based on my experience as a hospital volunteer, where late one night I drove a stranded patient home after he was discharged from the ED because he had no money or family available to take him home. That experience opened my eyes to the fact, which had never occurred to me before, that a person's mobility impacts how they access and navigate healthcare services. Less than two years later, after finishing up school and working in New York for a bit while ideating Ride Health on the side, there was enough traction to jump in full time.
Our plans for the next year include evolving the architecture of our system to reflect how multiple healthcare organizations often touch the same patient, continuing to drive ride-level unit economic efficiency so that we are able to create good passenger and coordinator experiences without too much human oversight per ride, and sustaining our culture and values as we scale into ever-larger deployments.
Other than Ride Health, what are a couple of other digital health companies that you think are doing interesting work?
Landmark Health has been truly on the front lines of home-based care, which is needed now more than ever, and is well-positioned on a national level with more than 100,000 highly complex Medicare Advantage lives under management. Papa is a crucial service to combat isolation among older adults that has shifted admirably from in-person companionship to virtual companionship and is seeing impressive traction with MA plans. Stellar Health, which just raised last week, is doing interesting things to support physician practices on the journey toward true value-based care. Cureatr has a timely solution for technology-enabled medication management, which it has been giving away pro bono to some hospitals during the COVID-19 crisis, that helped hospitals keep lower-acuity patients from needing to visit during a crucial time earlier this spring.
How has your company adapted to the COVID-19 crisis?
Given that we are at the intersection of healthcare and mobility, we sit in the middle of some uniquely impacted stakeholders: immune-compromised patients, drivers on high-alert for infection while seeing reduced earnings, and hospital facilities that have been overwhelmed. We have focused on three priorities: 1) Preserving access to life-sustaining treatments, including chemo and radiation therapy, by working with our health system and health plan partners; 2) Helping hospital facilities connect to a supply of COVID-equipped transportation providers to help free up bed space through discharges and transfers; 3) Sending medical professionals and food delivery out to homebound older adults with Medicare Advantage. Importantly, these priorities will remain for the next 12-18 months or more until we have highly-effective, widely-available treatments and/or vaccines.
What trends do you think will accelerate in healthcare as a result of the crisis?
Telemedicine seems to be the main regulatory and operational focus at the moment, which makes sense and will endure to a significant degree. People have commented that eight years of progress were made in the eight weeks between mid-March and mid-May. Home-based care, along with virtual means of maintaining connection for homebound older adults, also seems to be receiving more attention.
People reading this might think, "How does Ride Health fit into those trends?" The answer is that people will always need to move, whether it's patients into care settings or care providers into patient homes or community-based settings. There are more than 100 million non-emergency medical transportation (NEMT) trips each year paid for by health plans and hospitals. As mobility decisions for these transportation benefits get more complex -- for example, how to decide whether a member is appropriate for public transit vs. a shared ride vs. a private ride based on not only their mobility needs but also their clinical risk factors in a post-COVID environment -- the future will belong to technology-enabled solutions that can create the right experience for each patient according to their needs.
Chief of Staff
Why this is a great job
Backed by the operational expertise of BCG and some serious investors (including Howard Morgan and Eduardo Saverin - yes, that Eduardo Saverin), B Capital has grown quickly and brought on some top quality talent. If you want exposure to all of that, plus an interesting cross-functional role, this could be the job for you.
The nitty gritty
Company website: www.bcapgroup.com
Location: Los Angeles
About B Capital
B Capital Group is a global firm specializing in equity investing in venture and growth-stage companies that have achieved traction with customers.
Position Summary
B Capital is seeking an experienced strategic thinker and executor to join the Operations team within the organization to help the COO and Managing General Partner with day-to-day operations and longer-term projects. The ideal candidate will be a self-motivated “all-purpose athlete” who can be flexible with their skills to help with a variety of projects across different firm areas.
Duties and Responsibilities
Among various responsibilities, this role will involve:
Traveling with the COO or Managing General Partner to internal meetings, offsites, or external conferences
Prep for and attend meetings with COO or Managing General Partner, driving follow ups and action items to resolution
Working with individuals on investment, platform, and operations teams across B Capital’s global offices to manage and drive projects to completion
Be a thought partner & sounding board for long-term strategy and vision for the firm with an operational lens on how to accomplish these goals
Key Responsibilities
Strategize and draft communications on other’s behalf including company-wide memos, presentations, speaking engagements, press Q&A, etc.
Operationalize and streamline company management, including managing progress against goals
Scheduling & task management for Managing General Partner
Develop and execute strategic projects (project management, status tracking, and updates)
Qualifications and Experience
2-4 years of experience in an operations, startup or high-level administrative role is preferred, but not required
BS/BA degree in a relevant discipline
Exceptionally strong project management, quantitative, and communication skills
Highly proactive, detail-oriented, organized and efficient
Experience working with a diverse client group including executives
Flexibility, resiliency and ownership while working through challenging problems
Ability and willingness to travel up to 60% of the time, as required by the role
Desired Personality Traits
Innovative, collaborative and trustworthy with an entrepreneurial spirit
Ability to work effectively and collaboratively in an evolving, dynamic environment
A sense of humor and an appreciation for sharing in success with teammates
A keen emotional intelligence quotient and a contained ego
Demonstrated honesty, responsibility, integrity and fulfillment of commitments
Highly accountable and driven with heavy concentration of grit required. We value and celebrate it.
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