You lyin'?
What is the job?
Business Operations Associate at TrueAccord
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Business Operations Associate
Why this is a great job
If you’re looking for a chance to sink your teeth into a role where you can have a big impact on a new business line, look no further than this role. TrueAccord has raised $47M from Felicis, Khosla, and more.
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The nitty gritty
Company website: www.trueaccord.com
Location: San Francisco
About TrueAccord
Debt collection is failing consumers. Every year, 77 million Americans have negative experiences with the collections process, and they deserve a better approach - one that is more relevant, plus digital, and less abrasive. That’s why banks, lenders, and industry leaders are coming to TrueAccord for innovative solutions recovering outstanding receivables.
TrueAccord is a category-defining company. We combine machine learning with a human based approach to assist both clients and consumers through a challenging financial process. With a world-class leadership team, passionate and driven team members, and a diverse and growing client base, TrueAccord is well positioned for continued success. Come join our team and disrupt a multi-billion dollar industry that's been waiting for change.
The Position:
Engage is a fast-growing, pre-product/market fit consumer SaaS product that is on its way to becoming the new standard for consumers looking to get out of debt and achieve financial health. Built on top of the consumer trust that TrueAccord has successfully developed since 2013, Engage paves the path to financial well-being for millions of consumers. This is a unique opportunity for your work to make a real impact in the world and in people’s lives.
You will be an integral part of the founding Engage team. You're a creative and independent thinker and a “can-do” problem solver. You thrive in variable, fast-paced environments and bring a positive attitude to everything you do. You know what it takes to do more with less, and you bring a mindset of resourcefulness to all that you do. We have a small, lean, team so you’ll learn every major function of a startup from operations and analytics to product and marketing.
Responsibilities
Analyze data to make recommendations on how to make our product better, drive more growth, make our operations plus efficient.
Handle day-to-day operations, including engaging with consumers over email and text and managing data quality.
Optimize operations to make our processes more efficient and effective and lay out the product roadmap to automate operations.
Drive growth strategies, including managing our social media accounts, online community, content, and partnerships.
Desired Skills and Experience
Bachelor's Degree required. Business or technical background is a plus.
Exceptional written and verbal communication skills.
Advanced analytical skills (Excel and/or SQL) and a sharp eye for process improvement.
A goal-driven and detail-oriented approach to your work.
A passion for innovation and a mind for creative problem-solving.
A desire to make a difference in the lives of Americans who are struggling financially.
Bonus Points
Knowledge or experience in FinTech.
Passion for personal finance. 🤓
Design or programming skills.
Intern Corner
The job: Ops Strategy MBA intern at Mlkmn
The details: See here for more (and to apply)
Why apply? Wicked smart founder and a company that’s poised for growth.
Thanks for reading - have a great weekend!